Contact us

Contact Us

Phone: 09 358 1517

Complaint Process

If you have a complaint, please contact:

Attn: Senior Compliance Officer
We will reply to you within 2 working days (excluding public holidays and weekends). We aim to resolve your complaint in a timely manner and will indicate to you how long the complaint may take to resolve.
If your issue is not resolved, you can contact our external dispute resolution scheme: Financial Services Complaints Limited (FSCL). FSCL will not charge a fee to any complaint to investigate or resolve a complaint. Their contact detail can be found in our FAP Statement and our Service Disclosure Statement (SDS).