Contact us

Contact us

Email: invest@alvarium.co.nz

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Phone: 09 358 1517

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Complaint process

If you have a complaint: please contact: complaints@alvarium.co.nz

Please use this subject line for your complaint email: Attn: Senior Compliance Officer

We will reply to you within 2 working days (excluding public holidays and weekends). We will aim to resolve your complaint in a timely manner and will indicate to you how long the resolution may take.

If your issue is not resolved, you can contact our independent external dispute resolution scheme: Financial Services Complaints Limited (FSCL). FSCL will not charge a fee to investigate or resolve a complaint. Their contact details can be found in our FAP Statement and our Service Disclosure Statement (SDS).

FSCL’s contact details are:

fscl.org.nz
0800 347 257
FSCL, PO Box 5967, Wellington 6140
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complaints@fscl.org.nz

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